International Shipping and Customs Fees
Customs is a government agency responsible for regulating shipments entering a country. All shipments being sent to and from a country must clear customs first. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be for specific items prior to placing an order. These fees are usually collected by your local post office when you go to pick up the package.
It's illegal to falsify customs declarations or mark an item as a "gift" in order to avoid customs fees and we will not do this for any international order. We also cannot reimburse you for any import duties, taxes, and charges due to customs.
If you would like to see what you can expect to pay for import duties, taxes, and charges for a particular order, you can use this hand duty calculator:
International Order Tracking
International orders are processed and shipped out within 5-7 business days. You will receive an email when your order ships out that includes the order's Customs Form Number. With this number you will be able to track the package through the United States Postal service up until it leaves the United States. Your country's local post office may be able to track your package with the Customs Form Number, but sometimes this is not an option and it varies from country to country. Although most international customers receive their orders within one month of placing their order, some have reported it has taken up to three months. Unfortunately once the package leaves the United States there is nothing we can do to track the package ourselves. If the international order is returned to us due to the wrong shipping address or other shipping complications, we will notify you via email and you will be given a full refund for your order minus the shipping charges.
If you have a question about an item, your order, or anything pertaining to our store please feel free to send an email to email@example.com. We will reply to your email as soon as we can.
Shipping and Processing Times
Please allow 2-3 business days for processing in addition to shipping time for all orders in the United States.
Please allow 5-7 business days for processing in addition to shipping time for all International orders outside of the United States.
Unfortunately we cannot accept returns, exchanges, or refunds due to the wrong item, style, or size being ordered. Please make sure you double-check your order before placing it.
If the item/style/size you receive does not match what you ordered, please contact us at firstname.lastname@example.org and we will gladly replace the item if the error was on our part.
Incorrect Shipping Addresses and Returned Merchandise
If an order is returned to us due to the wrong shipping address or other shipping complications, we will notify you via email. We can reship an order that is returned to us due to incorrect shipping address being given during checkout, but the customer will be responsible for the new shipping postage. If we do not hear from a customer after notifying them about their returned shipment, customers will be given a refund for the order minus the shipping charges within a few days time.
While we will make every effort possible to correct addresses on orders that customers email us about, sometimes we are unable to change addresses due to fast packing and shipping times (especially for priority shipments, which we try and get out immediately for the customer's benefit).
It is the customer's responsibility to double check their shipping address before submitting an order and Steam Powered Giraffe LLC will not be held accountable for lost packages or reshipping fees.
International customers should make sure their address es are properly formatted, as we also cannot be held responsible for orders that are held up at custom offices due to improperly formatted addresses.
NOTE ABOUT ORDERS PLACED ON AMAZON.COM
If you placed an order for a CD through Amazon.com rather than through our website and have order/shipping questions or concerns, please goto www.Amazon.com and contact Amazon about your order.